XL Satu Commerce
Overview
The digital front door to XL SATU home internet. Where prospective customers browse plans, check coverage, subscribe, and pay bills, the entry point to becoming (and staying) an XL SATU customer.
Problem
Signing up for home internet is a high-consideration decision. People need to understand what they’re getting (speed, price, coverage) before they commit, and the path from “interested” to “subscribed” is where most drop off. After XL Home and First Media merged into XL SATU, the product needed one clear entry point that could carry someone from comparing plans to becoming a paying customer without friction, while letting existing customers pay bills in the same place.
Approach
- Plans built for self-selection: package cards line up speed, price, device limits, and use-cases (streaming, gaming, video calls) so a prospect can pick the right plan without help.
- A clear path from browse to subscribe: coverage check and registration guide prospects from “interested” to “signed up” as one continuous journey, not scattered steps.
- One place for prospects and customers: subscription, bill payment, and order tracking live together, so the site works as both an acquisition funnel and a light self-service hub.
Key Features
- Plan comparison: browse and compare internet packages by speed, price, and use-case.
- Coverage check: confirm availability before subscribing.
- Subscription / onboarding: register to become an XL SATU customer.
- Bill payment: pay the home-internet bill online.
- Order tracking: follow installation and order status.
